Frequently Asked Questions

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What is Rainey’s Closet?
Rainey’s Closet is an online designer rental boutique offering special occasion clothing and coordinating accessories for children. Consider it your child’s dream closet. We give you access to limited run boutique clothing, hard to find styles, and made to match accessories. Whether it’s a photo session, first birthday, or flower girl outfit, we have everything you need to bring your vision to life.
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How does it work?
Shop: Browse our site for your perfect outfit. Search by brand, size, category or date. Add accessories to complete the perfect look. Reserve: Reserve your items for a 4 or 8 day rental. Choose a start date that is two days before your event. Example: Day 1 - Receive your rental; Day 2 - Try everything on; Day 3 - Wear your items for your event; Day 4 - Return by end of day. Receive: Your items will arrive by UPS. Return: Returns are free! Just package your items in the reusable packaging and mail with your included prepaid return label by noon on your return date. Do not wash or dry clean. We take care of everything.
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Why should I rent?
Renting special occasion clothes for your kids saves time and money. No need to search the internet or Facebook for hard to find styles and sizes, or wait weeks for made to match hair accessories. There is also no need to spend time reselling your children’s clothes after they are worn once. Get exactly what you want for your child’s photo shoot, wedding, or special event for a fraction of the retail or market value. We also provide free styling services to help you achieve the perfect look.
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How long is a reservation?
Currently our reservations are for 4 or 8 days. Here is a typical timeline: Day 1 - Receive your rental; Day 2 - Try everything on; Day 3 - Use your items for your event; Day 4 - Return by end of day. If you return day falls on a Sunday or holiday, return the next business day.
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When should I make a reservation for something?
As many of the styles we carry are hard to find, reserve early for the best availability. Choose a start date that is two days before your event. Our site currently offers flat rate standard shipping for $6 which requires 3 business days and $20 flat rate 2-day shipping. Orders placed before noon central time ship the same day and orders placed after noon ship the next day. If you need something sooner, please Contact Us and we can try to make arrangements to ship overnight. You will be responsible for paying upgraded shipping charges.
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The calendar is showing none of the dresses I would like to reserve are available this weekend. Why?
Our calendar requires at least 2 business days from today’s date to account for packing/shipping time. If you need something sooner, please Contact Us and we may be able to make arrangements to ship overnight. You will be responsible for paying upgraded shipping charges. If the date you are looking to reserve is over 2 business days away and still now showing as available, then the item is already reserved.
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I keep getting a pop-up message when I try to reserve that says “There are unvailable days between the selected dates”. What does that mean?
Turnover days are the days in between rental reservations for shipping and cleaning. The calendar may show an item is technically available (blue days on the calendar), but there may be too short of a timeframe for you to rent an item in between two other customers.
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What brands do you carry?
Currently, we carry small-run couture brands and accessory designers such as Well Dressed Wolf, Tutu du Monde, Nellystella, and DOLLY Collection. We are always on the lookout for new and unique designers to add to our inventory.
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What if my child accidentally stains or damages something?
We understand accidents happen! Most normal wear/tear isn’t an issue. We will do our best to repair and/or clean the item. In the event an item is damaged beyond repair, you can be charged up to 200% of the retail or market value of an item, depending on the replacement cost.
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What sizes do you carry?
We carry infant size 3 months to 16.
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How do I know what size to reserve for my child?
Refer to our Sizing Tips page. If you still need additional help, be sure to Contact Us.
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Can I keep my items longer than my rental period?
Maybe. If your event date changes, such as a photo shoot getting rescheduled, contact us and we may be able to extend your reservation depending on availability.
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What if I don’t return my rental on time?
There is a $25 per day late fee for orders less than $100 and $50/day for orders over $100. If a problem arises, or your event date changes, such as a photo shoot getting rescheduled, contact us and we will see if we can make arrangements to help you.
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What if I lose my rented items?
We understand life with children can be hectic. However, because some of our items are extremely hard to replace, you will be charged up to 200% of the retail or market value of an item, depending on the replacement cost.
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How does shipping work?
You pay for UPS shipping when you make a reservation. Ground and 2nd Day Air shipments are guaranteed by 11:00pm. We provide a prepaid UPS return shipping label that you can drop off at any UPS store or drop box. 
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How do I return my items?
Do not dry clean, wash, or repair any items. We take care of everything. Place your items in the original reusable packaging, affix the prepaid UPS return shipping label and send back by your return date. You can drop your items at any UPS Store or drop box location. Your return must be scanned in on your return date to avoid late fees. 
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How does cleaning work?
We take care of cleaning. All items are professionally cleaned and inspected between rentals.
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What if my items are wrinkled during shipping?
Steaming is the best way to remove wrinkles from these delicate items. Removing and hanging your items for a day before your session may also settle wrinkles. Otherwise, try fluffing in the dryer on low for a minute or two (make sure to include other clothing or towels so beads don’t fall off as a result of banging around a dryer). Cotton and silk fabrics may be ironed on low. Do not iron embellishments or tulle fabrics.
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What if my items arrive damaged or don’t arrive at all?
Contact us immediately so we may help you with a replacement.
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Do you ever sell any of your items?
Yes, but not through our website. When items get slightly damaged, start showing wear, or aren’t getting enough rental interest, we list them in our closed Facebook group or on our Instagram Sale Page. You can request to join our Facebook group here: https://www.facebook.com/groups/raineyscloset/. Our Instagram sale page is @raineysclosetsale.